customer care

Out of Stock Policy
If your selected merchandise is out of stock, we will inform you immediately upon receipt of order.

Privacy Policy 
We respect your privacy and do not sell or share any customer information with third parties, under any circumstance.

Gift Wrapping
We would be happy to gift wrap your package for an additional charge, choose how you would like your gift wrapped by selecting an option from the gift wrap page. If you would like a hand written note inclosed with your gift - please include your message in the 'comments' box during checkout.

Shipping Policy
Orders placed monday-friday before 3 pm pst (excluding holidays) will ship within 2-3 business days pending availability and credit verification. All orders placed after 3 pm pst will begin processing on the next business day.

Orders are shipped via USPS or UPS.  We offer free ground shipping for merchandise totaling $150.00 and up. Shipping options will be shown at time of checkout. We are unable to deliver to apo/fpo addresses or po boxes. Please contact us for any multiple shipping orders or rush order. 

International shipping: All tarifs, taxes and duties for international shipments are the responsibility of the buyer. Any packages lost in transit are not the responsibility of parasols.

Rates are calculated by estimated weight and are real-time rates provided by USPS and UPS.

We are in not responsible for any delays in shipping including local delivery errors.

Shipping and handling fees are non-refundable.

Returns & Exchanges
We take great pride in our products, and we hope you're delighted with your purchase from parasols.

ALL SALES ARE FINAL, WE ARE SORRY BUT WE ARE UNABLE TO ACCEPT ANY RETURNS OR REFUNDS AS OF JUNE 7, 2015. 

Damage claims must be made within 3 business days of package arrival.

Please contact us with any questions or comments.